Hairfather Return and Refund Policy

Welcome to Hairfather, your trusted destination for premium haircare products. We are committed to providing you with exceptional products and customer service. This return and refund policy outlines the guidelines for returning or exchanging items purchased from our website.

Committed!

Returns

At Hairfather, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the item(s) within 30 days of delivery for a full refund.To be eligible for a return, your item(s) must be:

  1. Unused and in the same condition as when it was received.
  2. In the original packaging.
  3. Accompanied by the original receipt or order confirmation.

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at karnpreet.2800@gmail.com or +44 7748425480 to obtain a return authorization number.
  2. Package the item(s) securely and include a copy of your original receipt or order confirmation.
  3. Ship the package to the address provided by our customer service team.
  4. Once we receive and process your return, we will issue your refund or exchange.

We appreciate your business and look forward to serving you again. If you have any further questions or concerns, please don’t hesitate to contact our customer service team.

Refunds

Once we receive your returned item and verify the condition, we will process your refund. Refunds will be issued in the original form of payment, typically within 5-7 business days. Please note that shipping and handling charges are non-refundable unless the item was received damaged or defective.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact our customer service team within 30 days of delivery. We will be happy to assist you with the exchange process.

Exclusions

The following items are not eligible for return or exchange: Personalized or custom-made products and Opened or used hair care products for hygiene reasons.